Computer Support/Objectives/Mobile Devices

1.1 Given a scenario, install and configure laptop hardware and components.

Hardware/device replacement
- Battery
- Keyboard/keys
- Random-access memory (RAM)
- Hard disk drive (HDD)/solid state drive (SSD) migration
- HDD/SSD replacement
- Wireless cards

Physical privacy and security components
- Biometrics
- Near-field scanner features

1.2 Compare and contrast the display components of mobile devices.

Types
- Liquid crystal display (LCD)
  - In-plane switching (IPS)
  - Twisted nematic (TN)
  - Vertical alignment (VA)
- Organic light-emitting diode (OLED)

Mobile display components
WiFi antenna connector/placement
Camera/webcam
Microphone
Touch screen/digitizer
Inverter

1.3 Given a scenario, set up and configure accessories and ports of mobile devices.

Connection methods
- Universal Serial Bus (USB)/USB-C/microUSB/miniUSB
- Lightning
- Serial interfaces
- Near-field communication (NFC)
- Bluetooth
- Hotspot

Accessories
- Touch pens
- Headsets
- Speakers
- Webcam
Docking station
Port replicator
Trackpad/drawing pad

1.4 Given a scenario, configure basic mobile-device network connectivity and application support.

Wireless/cellular data network (enable/disable)
- 2G/3G/4G/5G
- Hotspot
- Global System for Mobile Communications (GSM) vs. code-division multiple access (CDMA)
- Preferred Roaming List (PRL) updates
Bluetooth
- Enable Bluetooth
- Enable pairing
- Find a device for pairing
- Enter the appropriate PIN code
- Test connectivity
Location services
- Global Positioning System (GPS) services
- Cellular location services

Mobile device management (MDM)/mobile application management (MAM)
- Corporate email configuration
- Two-factor authentication
- Corporate applications
Mobile device synchronization
- Account setup
  - Microsoft 365
  - Google Workspace
  - iCloud
- Data to synchronize
  - Mail
  - Photos
  - Calendar
  - Contacts
  - Recognizing data caps