IT Service and Support/Customer Management

This lesson introduces Customer Management. Activities include .

Objectives and Skills

Objectives and skills for Customer Management certification include::

Readings

  1. Wikipedia: Customer experience

Multimedia

Activities

  1. Use the Discuss page to post comments and questions regarding this lesson.
  2. Review the lesson summary, key terms, review questions and flashcards below.

Lesson Summary

Key Terms

Review Questions

Click on a question to see the answer.

Flashcards

References

Subject classification: this is an information technology resource.
Type classification: this is a lesson resource.
Completion status: this resource is a stub, so not much has been done yet.
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